What is the issue?
The problem can be caused by several issues:
-
your proxy does not forward the session cookie from the login to the client (caused by proxy, firewall or something else)
-
axesPDF for Word was not correctly installed with the Sentinel LDK Runtime software
How to fix it?
- Download the current version of Sentinel LDK Runtime here:
https://sentinelcustomer.gemalto.com/sentineldownloads/
Sentinel HASP/LDK - Windows GUI Run-time Installer or
Sentinel HASP/LDK - Command Line Run-time Installer - Try a manual activation:
https://support.axes4.com/hc/en-us/articles/7372045570450