axes4

Welcome to axes4 Support

You are looking at our new help center. Here you can search the knowledge base to find answers to your questions, submit requests, or file problem reports.

If you cannot find what you are looking for, please email us or check out the axes4 Community. Let us know what you think. We very much appreciate your feedback.

Read more about how to use our support website.

Jochen Fehling

Executive Assistant & axes4 Support

Based in Germany, speaks German and English. First aid for licensing issues. Fond of equal access. Loves hiking in the Black Forest, my vintage slot car racing track, and good old vinyl.

Peter Spraul

Document Accessibility Lead / axes4 Service / axes4 Support

Document accessibility specialist. axesWord and axesPDF trainer. Languages: German (native) and English (fluent) Hobbies: cycling, birdwatching

You can file a ticket by sending an email to axes4 Support

We have an opening for a Support Specialist (m/f/d).

Create a Ticket

axes4 Products

General information about support, our applications, and services

General Help

Join us Welcome

Find and fix accessibility issues to comply with the PDF/UA standard

axesPDF Help

Installing, activating & upgrading Release Notes Fixing PDF/UA problems User interface Tools Quick Start Guide Understanding axesPDF How-to

FAQ

How to check language assignments in a PDF document Does axesPDF QuickFix replace axesPDF for Word? How to find the version number? How can I deactivate the update notifications? Overview of the symbols in the screenreader preview

Create accessible PDF documents with our Microsoft Word Add-In

axesWord Help

Installing, activating & upgrading Quick Start Guide Release Notes

FAQ

axesPDF for Word crashes with February Update of Microsoft Word 2016 Error message: The file can not be saved. (ICSharp error) Error message: Session cookie not set Error message: Unexpected error | Stack empty. Error message: Unexpected error | Index was out of range. Must be non-negative and less than the size of the collection. Error message: Unexpected error | Object reference not set to an instance of an object.

See all 20 articles

Learn more about PDF accessibility

Accessible PDF Help

What are accessible PDF documents? Creating accessible PDF documents Checking Glossary

More help and tips about the axes4 licensing system

Licensing Help

Activate axes4 applications User administration on a local server using the axes4 licensing agent

FAQ

Delete team license accounts License Manager application error generated by conflicting entries Start License Manager manually License Manager: Port Address License Administration: Swap Users Error: 'Max. number of devices reached for user xyz'

See all 16 articles