axes4

Welcome to axes4 Support

You are looking at our new help center. Here you can search the knowledge base to find answers to your questions, submit requests, or file problem reports.

If you cannot find what you are looking for, please email us or check out the axes4 Community. Let us know what you think. We very much appreciate your feedback.

Read more about how to use our support website.

Jochen Fehling

Executive Assistant & axes4 Support

Based in Germany, speaks German and English. First aid for licensing issues. Fond of equal access. Loves hiking in the Black Forest, my vintage slot car racing track, and good old vinyl.

Peter Spraul

Document Accessibility Lead / axes4 Service / axes4 Support

Document accessibility specialist. axesWord and axesPDF trainer. Languages: German (native) and English (fluent) Hobbies: cycling, birdwatching

You can file a ticket by sending an email to axes4 Support

We have an opening for a Support Specialist (m/f/d).

Create a Ticket

axes4 Products

General information about support, our applications, and services

General Help

Join us Welcome

Create accessible PDF documents with our Microsoft Word Add-In

axesWord Help

Installing, activating & upgrading User interface Quick Start Guide Release Notes Technical Documentation Understanding axesWord

FAQ

Warning message: The document contains connected text boxes. How to create new styles in Microsoft Word How to create an archivable accessible PDF (PDF/A) with axesWord® What is PDF/A? PAC error message: String was not recognized as a valid Date Time Message "Linked file isn't available. [...]"

See all 27 articles

Create accessible PDF documents with our Microsoft PowerPoint Add-In

axesSlide Help

Installing, activating & upgrading User interface Release Notes Prepare PowerPoint presentation

FAQ

How to find the detailed version number of PowerPoint? Ribbon tab "axesSlide" Disappeared? What is PDF/A? How to Create an Archivable Accessible PDF (PDF/A) With axesSlide How do I Create Suitable Alternative Texts for Figures? How do I Find Which Version of axesSlide I Have?

See all 12 articles

Find and fix accessibility issues to comply with the PDF/UA standard

axesPDF Help

Installing, activating & upgrading Release Notes Fixing PDF/UA problems User interface Tools Quick Start Guide Understanding axesPDF How-to

FAQ

Control update notification via registry entry How to check language assignments in a PDF document Does axesPDF replace axesWord? How to find the version number? How can I deactivate the update notifications? Overview of the symbols in the screenreader preview

More help and tips about the axes4 licensing system

Licensing Help

Activate axes4 applications Active Directory licensing and Entra ID licensing Licensing agent

FAQ

Deactivation of users License Manager: self-serviced deactivation of devices Renew the invitation for a user Licensing System | Dates "Expiration date" and "Activation expires" Delete team license accounts License Manager application error generated by conflicting entries

See all 21 articles

Learn more about PDF accessibility

Accessible PDF Help

What are accessible PDF documents? Creating accessible PDF documents Checking Glossary

Data privacy and security Help

Compliance Security Issues

Welcome to axes4 Support

Jochen Fehling

Peter Spraul

axes4 Products

General Help

axesWord Help

FAQ

axesSlide Help

FAQ

axesPDF Help

FAQ

Licensing Help

FAQ

Accessible PDF Help

Data privacy and security Help

Latest Community Posts

Latest posts from the community

axes4 Support

Welcome to axes4 Support

Who we are

Jochen Fehling

Peter Spraul

How to contact us

Join Our Support Team

axes4 Products

General

General Help

axesWord

axesWord Help

FAQ

axesSlide

axesSlide Help

FAQ

axesPDF

axesPDF Help

FAQ

Licensing

Licensing Help

FAQ

Accessible PDF

Accessible PDF Help

Data privacy and security

Data privacy and security Help

Latest Community Posts

Latest posts from the community