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Welcome to axes4 Support

You are looking at our new help center. Here you can search the knowledge base to find answers to your questions, submit requests, or file problem reports.

If you cannot find what you are looking for, please email us or check out the axes4 Community. Let us know what you think. We very much appreciate your feedback.

Read more about how to use our support website.

Jochen Fehling

Executive Assistant & axes4 Support

Based in Germany, speaks German and English. First aid for licensing issues. Fond of equal access. Loves hiking in the Black Forest, my vintage slot car racing track, and good old vinyl.

Peter Spraul

Document Accessibility Lead / axes4 Service / axes4 Support

Document accessibility specialist. axesWord and axesPDF trainer. Languages: German (native) and English (fluent) Hobbies: cycling, birdwatching

You can file a ticket by sending an email to axes4 Support

We have an opening for a Support Specialist (m/f/d).

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axes4 Products

General information about support, our applications, and services

General Help

Join us Welcome

Find and fix accessibility issues to comply with the PDF/UA standard

axesPDF Help

Installing, activating & upgrading Release Notes Fixing PDF/UA problems User interface Tools Quick Start Guide Understanding axesPDF How-to

FAQ

Control update notification via registry entry How to check language assignments in a PDF document Does axesPDF replace axesWord? How to find the version number? How can I deactivate the update notifications? Overview of the symbols in the screenreader preview

Create accessible PDF documents with our Microsoft Word Add-In

axesWord Help

Installing, activating & upgrading Quick Start Guide Release Notes Technical Documentation

FAQ

Message "Linked file isn't available. [...]" Control update notification via registry entry Disable Word's feature "Track Changes" before converting Figure marked as Artifact, although it is relevant content Are emojis supported? Metadata: Optional configuration feature

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Learn more about PDF accessibility

Accessible PDF Help

What are accessible PDF documents? Creating accessible PDF documents Checking Glossary

More help and tips about the axes4 licensing system

Licensing Help

Activate axes4 applications User administration on a local server using the axes4 licensing agent

FAQ

License Manager: self-service deactivation Licensing System | Dates "Expiration date" and "Activation expires" Delete team license accounts Where to download legacy versions of our software? License Manager application error generated by conflicting entries Start License Manager manually

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