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License Manager does not start even though it is installed

Bent Kirkegaard
  • Updated

Problem

The license manager is installed but does not start.

What is possibly causing the problem?

When installing axesPDF applications, Symantec's Norton Security virus scanner quarantines a file from axes4 License Manager. This means that the axes4 license manager cannot start.

Solution

The 'A4LicenseManager.dll' file must be released manually.

For a step-by-step instruction on how to unquarantine files from Norton Security, see:

https://support.norton.com/sp/en/en/home/current/solutions/v6200305