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Fonts are not transferred correctly to PDF

What is the issue

A font used in the Word document is not transferred correctly to the PDF, for example some or all characters in the PDF are displayed incorrectly or in a different font.

How to fix it

Solution A: Install font

  1. First check whether the font is available on your system:
    How to recognize whether all fonts are installed
  2. If a font has been substituted, install this font on your computer.


We recommend the installation for all users (administrator rights are required). However, it is also possible to install the font for your user account only (this does not require administrator rights).

Solution B: Embed font

As the author of the document, you have the option of embedding an installed font in the Word document. This ensures that the font is also available when the Word document is passed on. Proceed as follows:

  1. In Word, click the the ribbon tab File, then on Options to open the dialogue box Word Options.
  2. Click on the menu option Save on the left-hand side and activate the checkbox Embed fonts in the file.


Embedding fonts can significantly increase the file size.

Which fonts does axesWord support?

  • Almost all fonts that Word supports. Even some fonts that Word only displays as bitmap images.
  • TrueType and OpenType fonts.
  • Cloud fonts are supported from version 23.3.x.x onwards.